Websites & customer care in Saint John

Your Saint John business deserves a website that explains your services clearly and makes the first enquiry easy. We connect thoughtful design with straightforward booking requests and organized follow-up, scoped around how your business works.

Saint John is growing fast — the city hit roughly 78,000 residents in 2024 , its highest level since the early 1980s, with the wider metro area near 142,000. More people means more calls, more bookings, and more competition for attention. Here is how we help you capture it instead of leaking it.

Who we help in Saint John

We work remotely with service businesses, with a clear brief, an agreed scope, a preview and a human point of contact. Website is $0 down and $179/month on a 12-month term, or $1,500 to build and $99/month for care. Website + Bookings adds booking requests and follow-up at $0 down and $279/month on a 12-month term, or $2,200 to build and $169/month for care. Front Desk adds bilingual AI answering at +$149/month with 150 minutes included, $0.45/min after that and a $10/month business number.

• Barbershops and salons — Collect haircut and treatment requests while you are with a customer.
• Plumbers, roofers, electricians and HVAC — Give customers a clear way to request a quote or urgent help.
• Med spas, dental and clinics — Explain treatments and collect consultation requests.
• Gyms, studios and trainers — Organize membership, class and trial-session enquiries.
• Cafes, restaurants and auto shops — Collect reservation, group and catering enquiries.

Your proposal sets out the selected features, costs and next steps for your business.

Optional phone and AI answering

Most missed calls are not carelessness — they are timing. You only have so many hands, and the phone rings when they are full, after closing, or on a Sunday. The problem is that callers rarely try again. Across small businesses, only about 37.8% of calls are answered by a live person, and the people you miss almost never call back — they phone a competitor instead.

Front Desk is our bilingual AI receptionist add-on. On pilot pricing it is +$149/month with 150 minutes included, $0.45/min after that and a $10/month business number, and it requires the Website or Website + Bookings tier. Before launch we review your call volume, languages, existing number and escalation rules, agree a spending cap and test the workflow with you. Pay as you go is a 12-month term, then month to month; with Build + Care, the care plan is month to month with 30 days’ notice. CAD, taxes extra. Full terms on the pricing page. Further reading: real cost of missed calls

Online booking and reminders

Your customers want to book on their own time, not yours. About 82% of consumers say they would rather book online than call, and roughly 40% of online bookings happen outside normal business hours — evenings and weekends when no one is at the desk. If the only way to book you is a phone call during work hours, you are turning away ready customers every night.

Website + Bookings adds booking requests on your real availability, a customer contact list, owner alerts by email and text and a follow-up workspace. It is $0 down and $279/month on a 12-month term, or $2,200 to build and $169/month for care. Requests are confirmed by you rather than by software, and calendar connections or automated reminders are agreed and tested for your own tools before they are included.

More Google reviews

In Saint John, your reputation is searchable. About 75% of consumers regularly read online reviews before choosing a local business, and most of them look on Google. A short stack of fresh five-star reviews is often what decides whether a new customer calls you or the shop down the street.

A review-request workflow can make it easier to ask customers for honest feedback after completed work. Requests should be offered consistently, without filtering people by satisfaction or promising a particular rating. Follow-up lives in Website + Bookings, and messaging usage is quoted separately. Further reading: getting more Google reviews

Automate the busywork

Start with a clear next step for each enquiry. Website + Bookings organizes contacts, booking requests and follow-ups at $0 down and $279/month on a 12-month term, or $2,200 to build and $169/month for care. Front Desk adds bilingual AI answering at +$149/month with 150 minutes included, $0.45/min after that and a $10/month business number. Deeper integrations are scoped after we review your tools, permissions and provider costs. Further reading: how to automate your small business

Transparent pricing snapshot

No quotes to chase and no surprises. Here is exactly what each piece costs:

Website is $0 down and $179/month on a 12-month term, or $1,500 to build and $99/month for care. Website + Bookings is $0 down and $279/month on a 12-month term, or $2,200 to build and $169/month for care. Front Desk, our bilingual AI receptionist, is an add-on at +$149/month with 150 minutes included, $0.45/min after that and a $10/month business number; it requires one of the two website tiers. We agree the scope and timeline before payment. Pay as you go is a 12-month term, then month to month; with Build + Care, the care plan is month to month with 30 days’ notice. CAD, taxes extra. Full terms on the pricing page.

How to get started

Start by sharing your business, existing website and the part of your customer experience you want to improve. We review the brief, agree the scope and send a proposal before payment. Website is $0 down and $179/month on a 12-month term, or $1,500 to build and $99/month for care; Website + Bookings is $0 down and $279/month on a 12-month term, or $2,200 to build and $169/month for care.